Privacy Policy

1. Developer contact

Contact us at info@caresfor.app for support and account deletion information. Northlo is based in Nova Scotia, Canada.

2. Account and data deletion

Delete your account in the app through Settings → Delete Account, or email info@caresfor.app from the account address with the subject “Delete my CaresFor account.” After verification, the account and associated personal data are deleted, not merely frozen. We retain limited information only where required by law, security, or fraud prevention.

3. Information we collect

Account information includes your name, email, username, hashed password, phone, and verification status. Profile information may include a photo, biography, address, city, region, postal code, country, date of birth, and optional health-program identifiers such as a Medicare number.

You or your circle may enter health and care information such as medications and schedules, vitals, notes, tasks, calendar events, care-feed updates, comments, and photos. We collect care-circle relationships, device and app information such as push tokens, device identifiers, app version, and approximate usage, and user-generated media.

CaresFor does not collect precise GPS location. Microphone access may exist on some Android builds through platform libraries, but it is not used to record audio for the service.

4. How we use information

We use information to create and authenticate accounts; coordinate care among invited people; send reminders you enable; deliver feed updates and push notifications you choose; store uploaded photos and files for authorized members; provide support and security, including abuse prevention; and operate, maintain, and improve the app. We do not sell personal or health data and do not use health or care data for third-party advertising.

5. How we share information

We share information with your care circle, with service providers acting on our instructions, and when legally required. Providers include Microsoft Azure for hosting, database, and file storage; Google Firebase Cloud Messaging for Android push; Apple Push Notification service for iOS; Expo for app updates; and SendGrid for transactional email such as invites and password resets.

6. Permissions

The app may use the internet, camera and photos only for images you choose, and notifications for reminders and alerts you enable.

7. Security

We use HTTPS in transit, store passwords as one-way hashes, keep files in access-controlled cloud storage, and scope care data to the account and authorized members. No method of transmission or storage is 100% secure.

8. Data retention

We retain information while your account is active and as needed to provide the service. When you request deletion and verification is complete, we delete the account and associated personal data, subject to limited retention required by law, security, or fraud prevention.

9. Your rights

You may request access, correction, a portable copy, or deletion of your information by contacting info@caresfor.app. In Canada, these rights include protections under PIPEDA.

10. Children

CaresFor is not directed to children under 13.

11. International processing

Information may be processed in Canada and in countries where our service providers operate, including the United States.

12. Changes

We may update this policy from time to time. Updates are posted on this page with a new effective date.